The Leadership Lattice – a Leadership Interview Series presents: Rob Meilen, Chief Information Officer


This interview was conducted and summarized by Ann Spoor, Founder of Executive Lattice, in Denver Colorado. 

  1. What’s your approach to leadership?

I see the role of a leader in setting the vision for their organization and communicating relentlessly about it – what is it and why is it important.  People come to work for lots of different reasons but a key aspect is that they want to be part of something larger than themselves.  It’s the responsible of the leader to make that tangible.  Why should someone dedicate their efforts to the project, organization and company?  The leader has to make that case and make it regularly.

  1. What were some important leadership lessons for you early in your career?

Early in my career, I was working in consulting and got a lesson around dealing with ambiguity.  I had a great boss who at the right time took the time to plan and at other times just rolled up his sleeves, sat down and got working – sometimes you can plan and be thoughtful but at other he would sit down and get rolling, which brought energy and momentum to the team or project.  He could generate momentum and creativity even when there were unknowns.  As leaders, we need to create an atmosphere of momentum.  

  1. Did you have a mentor early in your career?  What was it about that person that impacted you in the biggest way?

Yes, at Ann Taylor I worked on an initiative which ran into trouble.  The Board of Directors brought in a consultant.  Steve had both broad and deep experience in leadership, retail and technology. The key thing I learned from him was around succeeding by connecting with others in the organization.  He was able to talk to all levels, across all functions.  He taught us the value of building relationships across boundaries, especially when it came to solving big problems.

  1. What have you been doing differently in this economy as a leader?

In the past, when the economy was strong, we could look at projects that had a single driver (cost saving for example).  In this economy, where capital is more constrained and we are operating with fewer resources, we have to look for opportunities that hit on several drivers: cost saving and revenue, process efficient and driving strategic growth initiatives.   These are harder to find but they do exist.

  1. How do you hire?

A key part of the hiring process is that I personally interview every finalist who will have supervisory responsibilities. I look not only for people who can win today but, can also consistently win in the future.  I look for people who can collaborate and help to grow their own teams.  Candidates have to be strong technically, functionally, interpersonally and managerially.  I look for the complete package.

  1. What other qualities are you trying to get at in the interview?  

The two other qualities I look for are people who can deliver superior customer service and thought leadership.  IT is a service to the business; it’s not the primary business.  We need to bring solutions, ways to use IT that can advance the business.  Technology skills are easy to train but thought leadership and the attention to the customer is not.

  1. What was your first job and how old were you?

My first job was a Paper route – at about age 11. What I learned was about customer service and building relationships although, I didn’t necessary know it at the time.  My tips depended on it.  You have to get up early on Sunday morning regardless of the weather or how tired you are.

  1. How long have you been in Colorado?

I came to Colorado about 7 years ago for my job at Sport Authority.  We feel very fortunate to be here.

  1. What book are you reading right now?

I’m reading “Cyber War” – by Richard A. Clarke. Clarke is a national security and counter-terrorism expert; worked in White House under Pres. Reagan, both Pres Bush and Pres Clinton. Sadly, the threat to information in private and public sector is growing.  As IT leaders we own the responsibility to capitalize and to safeguard that information.  I picked up the book because I was interested but it’s directly connected to what we do as IT leaders.

Advertisements

About annspoor
Ann Spoor is the Jerry McGuire to Corporate Executives and Professionals. She is an Executive Talent Agent, Executive Coach, Career Manager, Executive Branding Expert, and Social Media Coach. Ann lives in Denver with her husband Mark and their 2 kids. The Leadership Lattice is an interview series conducted by Ann Spoor CEO & Founder of Executive Lattice. The series focuses on Leadership in the private & public sector. Please subscribe to this blog to follow along in the discussion. www.executivelattice.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: